• BUSINESS & COMMERCIAL AVIATION CONSULTING

• AVIATION SAFETY AUDITS & RISK MANAGEMENT

• AVIATION SAFETY TRAINING

• AIRCRAFT ACCIDENT INVESTIGATION & RECONSTRUCTION

• SELECTED AVIATION MISHAP CASES

• AIRCRAFT CASUALTY ADJUSTING

• AIRCRAFT APPRAISAL SERVICE

• LITIGATION SUPPORT

CREW RESOURCE MANAGEMENT

Crew Resource Management (CRM) is the application of human factors to multi-person flight crews and their interaction during flight operations, including communication, situational awareness, problem solving, aeronautical decision making, and coordinated teamwork. CRM may be defined as the effective utilization of all available human, informational, and equipment resources toward the effective performance of safe and efficient flight operations. CRM training encompasses crew coordination training, interactive group discussions and debriefings, and measurement and improvement of crew performance.

The application of CRM can be viewed as an active process by which flight crew identify significant safety-of-flight risks and simultaneously develop, communicate and execute a coordinated plan to eliminate or mitigate those flight risks. The primary focus of CRM is on communication within the aircraft among flight crew members and outside resources such as ATC, in-flight weather advisories, maintenance, operations, dispatch, etc. Communication is the critical factor in crew management because it is the means by which management is carried out.

The primary goal of this three day initial CRM course is accurate, effective aeronautical decision making. The course focuses on the twelve deadly mistakes of ineffective crew coordination and countermeasures. NTSB analysis of CRM related accidents is used as a modality to reinforce crew coordination lessons learned.

THREE DAY INITIAL COURSE SYLLABUS

Day One

• Welcome to Program and Orientation
• Introduction to Crew Resource Management (CRM)
• Basics of CRM
• Statistics and Accidents
• Judgment and Decision Making
• The Error Chain and the "Swiss Cheese Model"
• Aeronautical Decision Making
• Situational Awareness
• Risk Management and the "Iceberg Model"
• Communication
• Principles of Effective Communication
• Team Coordination
• Crew Briefings
• Checklists and Compliance
• Standard Phraseology
• Standard Callouts
• Leadership and Management
• Cockpit Leadership Principles
• Leadership Styles
• Personality and Attitudes
• Advocacy, Critique and Conflict
• Perception, Fatigue and Workload
• Human Perception
• Fatigue and Its Consequences
• Flight Crew Fatigue
• Flight Crew Workload

Day Two

• Twelve Deadly Mistakes of CRM
• Lack of Effective Communication
• Complacency
• Lack of System or Procedural Knowledge
• Distraction
• Lack of Crew Coordination or Teamwork
• Fatigue
• Lack of Resources
• Pressure
• Lack of Assertiveness
• Stress
• Loss of Positional or Situational Awareness
• Routine Error Acceptance
• Pilot Incapacitation

Day Three

• Crew Coordination Training in Simulator
• Training Evaluations

ONE-DAY RECURRENT TRAINING SYLLABUS

• Welcome to Program and Orientation
• The Error Chain and the "Swiss Cheese" Model
• Controlled Flight Into Terrain (CFIT)
• Loss of Control In-Flight (LOCIT)
• Twelve Deadly Mistakes of CRM
  • Lack of Effective Communication
  • Complacency
  • Lack of System or Procedural Knowledge
  • Distraction
  • Lack of Crew Coordination or Teamwork
  • Fatigue
  • Lack of Resources
  • Pressure
  • Lack of Assertiveness
  • Stress
  • Loss of Positional or Situational Awareness
  • Routine Error Acceptance
• Group Decision Making Exercise
• Graduation